This policy outlines your options regarding your data within the Prosper Home Loans mobile app.
Deleting Your Mobile App Account
All user data collected by our app is stored securely and confidentially but users have the right to request the deletion of their data at any time. You have the option to delete your Prosper Home Loans mobile app account at any time. This will remove your login information, effectively disabling your ability to access the app. There are two ways to initiate account deletion:
- Within the App: Go to Settings and navigate to the Account Deletion section. Follow the on-screen instructions to complete the process.
- Email: Send a request to mobile@prosperhomeloans.co.uk with the subject line "Mobile App Account Deletion." Please include your full name and the email address associated with your account in the body of the email and application numbers where applicable.
Important Note Regarding Data Retention
Upon receiving a request for data deletion, we will promptly delete all user data from our servers and databases.
- This includes any personal information, usage data, and other data collected by the app.
- Users should be aware that once their data is deleted, it cannot be recovered. We recommend backing up any important data before requesting deletion.
- We will retain some data for legal or regulatory purposes, such as transaction records or other relevant information required by law.
- Our app will regularly review and update our data deletion policy to ensure compliance with privacy laws and regulations.
By using our app, users agree to the terms and conditions outlined in this data deletion policy.
If you have any questions or concerns about our data deletion policies or your data privacy in general, please contact Prosper Home Loans on 01424 712333 for assistance.
We are committed to your privacy and appreciate your understanding.
Prosper Home Loans Ltd
